Terms of service

These Terms of Service ("Terms") govern your use of brightexdigital.com and every purchase of services from Brightex Digital ("Brightex," "we," "us"). "Client" or "you" means the business that purchases services. By signing a Brightex proposal or services agreement, checking a box to accept these Terms, or paying any Brightex invoice, you agree to these Terms. If a signed services agreement conflicts with these Terms, the signed agreement controls.

1. Business purchase

Brightex sells services to businesses only. You confirm that you are purchasing for business purposes and that the person accepting these Terms has authority to bind your business.

2. Fees

• Setup fee. Every program has a one-time setup fee of $997, due when you sign up. The setup fee pays for your audit, technical foundation and onboarding. Work begins as soon as it is paid, and the fee is fully earned when received.
• First month. Your first month of monthly service is provided at no charge.
• Minimum term. Every program has a six-month minimum term that begins with your second month, which is your first paid month. After the minimum term, service continues month to month.
• Monthly fee. Starting with your second month, your program's monthly fee ($2,497, $3,997 or $6,997, as selected) is charged in advance on the same day each month.
• Taxes and failed payments. Fees exclude any applicable taxes. If a payment fails, we may pause services until the account is current.

3. Recurring billing authorization

By accepting these Terms and providing a payment method, you authorize Brightex to charge that payment method the one-time setup fee and then your monthly program fee each month, on the billing date shown in your proposal or invoice, until your service is cancelled as described in Section 6. Charges appear on your statement as BRIGHTEX DIGITAL. You agree to keep a valid payment method on file and to tell us of any change.

4. All sales are final. No refunds.

All fees paid to Brightex, including the setup fee and every monthly fee, are non-refundable for any reason. This includes, without limitation: dissatisfaction with results or the pace of results, changes by Google or any AI platform, a change in your business plans, closing or selling your business, early cancellation, unused services, or partial months. Fees are not prorated. You acknowledge that our services are professional work that begins immediately on payment, that work performed cannot be returned, and that this no-refund policy was disclosed to you before you paid.

5. The 90-day performance guarantee

The 90-day performance guarantee applies only to the Accelerator program. The 90-day period starts on the date your campaign launch is confirmed in writing, and requires that you grant platform access within 7 days of signing and run no conflicting SEO work during the term. If the targets in your plan are not met by day 90, Brightex will continue working at no monthly fee until they are. The guarantee provides continued service only. It never provides a refund or credit of any fee already paid.

6. Minimum term and cancellation

Your program has a six-month minimum term beginning with your first paid month (month two). After the minimum term ends, you may cancel by emailing hello@brightexdigital.com at least 30 days before your next billing date. If you cancel or stop paying before the minimum term ends, the monthly fees for the rest of the minimum term remain due, and you authorize Brightex to charge them to your payment method on file. Cancellation stops future charges only. It does not entitle you to a refund of any fee already paid, and services continue through the end of the paid period.

7. Billing questions and payment disputes

• Contact us first. If you have any question or concern about a charge, you agree to email hello@brightexdigital.com before contacting your bank or card issuer, and to give us 30 days to respond and resolve it.
• Authorized charges. You agree not to dispute or charge back any charge that was authorized under these Terms. A disagreement about the quality, timing or results of services is not grounds for a chargeback, and you agree that such disagreements will be handled under Section 7 and Section 11.
• Effect of a chargeback. A chargeback or payment dispute filed in breach of this section is a material breach of these Terms. Brightex may immediately suspend all services. You remain responsible for the full disputed amount, plus any chargeback and processing fees we are charged and our reasonable costs of collection, including attorneys' fees where permitted by law.
• Evidence. You agree that Brightex may provide your bank or card issuer with these Terms, your signed proposal or agreement, the date, time and IP address of your acceptance, records of work delivered (including reports, audits, content and communications), and your payment history, to show that the charge was authorized and the services were provided as agreed.

8. Records of service

Brightex keeps records of the work it performs for you, including onboarding confirmations, monthly reports, published content and correspondence. These records are evidence that services were delivered.

9. No guarantee of specific rankings

Search engines and AI systems are operated by third parties that change without notice. Except for the performance guarantee in Section 5, Brightex does not guarantee any specific ranking, AI citation, traffic level, lead volume or revenue.

10. Limitation of liability

To the fullest extent permitted by law, Brightex is not liable for any indirect, incidental, special or consequential damages, or for lost profits or revenue. Brightex's total liability for any claim relating to its services is limited to the fees you paid in the three months before the claim arose.

11. Governing law and disputes

These Terms are governed by the laws of the State of Michigan. Any dispute will be resolved in the state or federal courts located in Wayne County, Michigan, and you consent to their jurisdiction.

12. General

If any part of these Terms is found unenforceable, the rest remains in effect. Brightex may update these Terms by posting a new version on this page. Changes do not affect fees already paid. These Terms, together with your signed proposal or services agreement, are the entire agreement between you and Brightex.

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